Frequently asked questions

Add the product to your cart, then enter your name, contact number, municipality, area and address and send the order. You don't need an account. You can also tap the WhatsApp order button on any product page, and the team starts confirming your order right away.

Message us on WhatsApp or Instagram @noriva.qa for orders and questions, or email info@norivacare.com for general enquiries. All links are on our contact page.

No. Payment is cash on delivery in Qatar. We never ask for card details on the website, and we confirm the total and delivery fee with you before dispatch.

Delivery costs about QAR 30 for most areas of Qatar and a little more for far areas; we confirm the fee and time before dispatch. Delivery is free when you order the 3-bag course of the Herbal Slimming Blend. You can pick a convenient delivery time when ordering.

Open the order tracking page and enter your order number and phone number to see its status. You also get WhatsApp messages when your order is confirmed, packed and out for delivery.

Yes. The Arabic site at norivacare.com has the same products and prices. Orders placed on the English site get English order messages.

One bag is QAR 199 instead of QAR 299. The 3-bag course is QAR 550 with free delivery in Qatar, and you pay on delivery. A course lasts about six weeks at two cups a day, and longer at one cup.

If you weigh 100 kg or less: one cup 30 minutes before dinner. Over 100 kg: one cup 30 minutes before breakfast and one 30 minutes before dinner. With stomach issues, take the morning cup after breakfast. Best without honey, or half a teaspoon at most.

Key ingredients include chromium, L-carnitine and extracts of green coffee, green tea, pineapple, papaya and ginger. The green coffee and green tea extracts are decaffeinated according to the formulation data. The full list is on the pack, and you can ask for a label photo before ordering.

No. It is a herbal drink used as part of an appetite and weight routine alongside balanced eating and activity. It is not a medicine or a meal replacement. We don't promise a specific weight loss, and experiences vary.

Your first Herbal Slimming Blend order includes one free consultation with the doctor on WhatsApp to organise your eating and review whether the blend suits you. A weekly follow-up for one month is available as a separate service; ask us for details.

Consult a doctor before use if you are pregnant or breastfeeding, take medicines, have a chronic condition or are sensitive to any ingredient. Stop use if you notice unusual symptoms.

We don't sell Leanoza or Leanoza Plus. NORIVA is a different herbal drink prepared in a cup instead of capsules. To compare, see our Leanoza alternative page and discuss your choice with a qualified professional.

No. It is a light spray applied to the scalp and roots, then massaged in for a minute, to care for the look of fuller hair. The Hair Smoothing Blend is the oil blend for the lengths and ends.

No. It is a cosmetic care product, not a treatment. For noticeable or sudden hair loss, see a dermatologist.

No. It is daily care for a fresher-looking complexion, not a skin-lightening product or a pigmentation treatment. Use sunscreen in the morning and patch-test before first use.

Yes, you can request a return within 14 days, depending on the product's condition and our shipping and returns policy. Opened or used products may not be accepted for hygiene reasons.

Contact us as soon as you receive it and send a clear photo of the product and packaging. We will review the case and explain the right solution.

The ingredient list, directions, batch number and expiry date are printed on every pack. You can ask for a label photo on WhatsApp or Instagram before confirming your order.